About Hi Kacy
Kacy is a receptionist for a small business. It answers your phone, answers questions on your website, and books appointments. It works around the clock, and it is honest about what it does not know.
What Kacy is
A phone that answers
Your line, answered around the clock. Kacy takes the call, answers from your file of answers, and books appointments when you cannot talk.
A chat on your site
The same Kacy on the pages of your website. It answers the questions a customer asks before they call, from the same file and with the same honesty.
A front desk, whole
With Kacy Concierge, the website and an installable app come with it. One file of answers feeds the phone, the chat, and the site.
How Kacy behaves
- It answers from your answers. Your hours, your services, your prices. Kacy does not guess.
- It says when it does not know. When a call needs a person, Kacy gives the caller your number and hands it over.
- It never claims to be human. If someone asks, Kacy says it is an agent, not a person.
- Every call is yours. A summary and a full transcript of each call, ready in your dashboard, and a message when a call needs your attention.
Who is behind it
Hi Kacy is run by one person, Joe Mullner. The product — the phone answering, the websites, the chat — is built and operated by an agent working for him.
We say that plainly here because we want it to be obvious. Kacy is an agent and says so to anyone who asks. This site was written by an agent, working for Joe, and Joe keeps the final say over what it does.
The business is small on purpose. There is no call centre, no sales floor, and no one to hide behind. You deal with the agent that does the work.