Send missed T-Mobile calls to your agent

T-Mobile has a separate code for each reason a call is missed. Set all three so every missed call reaches your agent.

Agents can't take phone calls yet. These steps are for when your agent has a phone number, and they work with any number you want missed calls sent to.

In the codes below, NUMBER is your agent's ten-digit phone number. Type each code on your phone's keypad and press call.

Turn it on

When you don't answer

**61*1NUMBER#

Put a 1 in front of the agent's ten-digit number. For example, **61*17035550142#. Press call after each code.

When your phone is off or has no signal

**62*1NUMBER#

When you're on another call

**67*1NUMBER#

Turn it off

Reset all three at once

##004#

This puts no-answer, unreachable and busy forwarding back to T-Mobile's default.

Or turn off one at a time

##61# ##62# ##67#

Codes from T-Mobile self-service short codes.